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Terms & Conditions
Welcome to Al Zuhoor Home Appliances. By accessing or purchasing from our website, social media pages, or via phone/WhatsApp, you agree to the following terms and conditions. Please read them carefully.
1. Company Details
Business Name: Al Zuhoor Home Appliances
Phone/WhatsApp: +971 55 213 7867
Email: alzuhoorappliances@gmail.com
Address: Al Sufouh – Dubai, United Arab Emirates
We sell used home appliances including washing machines, refrigerators, ovens, air conditioners, and more.
2. Product Condition
- All appliances are used, unless otherwise mentioned.
- Items are tested, cleaned, and inspected before sale.
- Product condition is described honestly (e.g., “Almost no noticeable problems or flaws” / “Used only a few times”).
- Photos/videos shown online are actual items or close representations.
3. Pricing and Payment
- All prices are in AED (United Arab Emirates Dirhams).
- Prices may vary depending on product availability, demand, and condition.
- Payment methods accepted: Cash on Delivery (COD), Bank Transfer, or In-person payment at pickup.
- Full payment is required before or at the time of delivery.
4. Order Confirmation
- Once you confirm your order via call, WhatsApp, or message, it will be processed for delivery.
- Changes or cancellations must be made immediately after placing the order.
- We reserve the right to cancel orders if the item is out of stock or due to any pricing error.
5. Delivery & Shipping
- We provide same-day or next-day delivery in Dubai (based on availability).
- Some areas may have delivery fees, especially for urgent or long-distance orders.
- For more details, refer to our [Shipping & Delivery Policy].
6. Return & Refund
- Returns are only accepted if the product is damaged or faulty upon delivery and reported within 24 hours.
- No returns for customer mishandling or damage after delivery.
- Refunds, if applicable, will be processed within 5–7 business days.
- Full details available in our [Refund & Returns Policy].
7. Product Warranty
- Used appliances are sold as-is without long-term warranties unless specified.
- Some items may come with a limited service guarantee (e.g., 2–7 days test warranty).
- Contact us for warranty availability before purchase.
8. Customer Responsibilities
- Ensure accurate delivery address and phone number at the time of order.
- Check appliance condition immediately at the time of delivery.
- Proper installation and electrical compatibility at your premises is your responsibility (unless installation is arranged by us).
9. Limitation of Liability
Al Zuhoor Home Appliances is not responsible for:
- Electrical or plumbing issues at the customer’s location
- Damage caused by misuse or incorrect setup
- Losses resulting from product delays, defects, or failure due to external conditions
Our responsibility ends after successful delivery unless a valid return request is approved.
10. Intellectual Property
All content on our website, social media, and listings (text, photos, videos, logos) belongs to Al Zuhoor Home Appliances. Use or duplication without permission is prohibited.
11. Changes to Terms
We reserve the right to modify these terms at any time without prior notice. The updated terms will be posted on our website or shared upon request.
For any questions or concerns, please contact us at:
📞 +971 55 213 7867
📧 alzuhoorappliances@gmail.com
We thank you for choosing Al Zuhoor Home Appliances. Your trust means everything to us.
